At Shopholia, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your shopping experience with us remains safe, secure, and trustworthy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you use Shopholia.com or place an order with us, we may collect the following types of information:
- Personal Details: Your full name, phone number, delivery address, and email address.
- Order Information: Products you purchase, payment method chosen, and delivery preferences.
- Communication Data: WhatsApp messages, calls, or emails exchanged with our support team for order confirmation or inquiries.
- Technical Data: Basic information about how you use our website (such as IP address, browser type, and device used) for analytics and service improvements.
2. How We Use Your Information
Your information is collected to provide you with the best possible service. Specifically, we use it for:
- Order Processing: To prepare, pack, and deliver your order to your address.
- Order Confirmation: To verify your order via WhatsApp or phone call before dispatching.
- Customer Support: To respond to your inquiries, complaints, and feedback.
- Service Improvements: To analyze shopping patterns and improve our products, website design, and customer experience.
- Promotional Offers (Optional): If you choose to subscribe, we may send you updates about discounts, special offers, or new product launches.
3. Data Protection & Security
We take your privacy seriously and implement several security measures to protect your data:
- Secure Payments: All payments through Cash on Delivery, EasyPaisa, JazzCash, or Bank Transfers are processed safely through trusted channels.
- Restricted Access: Only authorized staff can access your information for order processing.
- No Third-Party Selling: Your personal details are never sold, traded, or rented to other companies.
- Legal Compliance: We may disclose information only if required by law or court order.
4. Cookies & Tracking
To make your shopping experience smooth and personalized, Shopholia uses cookies.
- Cookies help us:
- Remember your shopping cart.
- Save your preferences for future visits.
- Understand which parts of the website are most useful.
- Your Choice: You may disable cookies in your browser at any time, but certain website features may not work properly without them.
5. Use of Third-Party Services
We sometimes work with trusted third parties to deliver your orders and process your payments. Examples include courier companies and mobile wallet services like EasyPaisa and JazzCash.
- These companies may require limited access to your information (e.g., delivery address).
- We ensure that they also follow strict data protection standards.
6. Your Rights as a Customer
As our valued customer, you have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Update Your Information: Correct or update any personal details if they are inaccurate.
- Delete Your Data: Ask us to remove your data from our system (unless it is required for legal or delivery purposes).
- Opt-Out of Promotions: Choose not to receive marketing messages or promotional updates.
7. Data Retention
- We keep your data only as long as it is necessary for order processing, delivery, and customer service.
- Once your order is completed, your data is securely stored and only used for record-keeping and future customer support.
8. Children’s Privacy
Shopholia does not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will take immediate steps to delete it.
9. Changes to Privacy Policy
Shopholia may update this Privacy Policy from time to time in order to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised date. We encourage customers to review this policy regularly.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us through:
- WhatsApp: +92 370 3880789
- Email: shopholiacontact@gmail.com
- Phone: 03054639385
- Website: www.shopholia.com